Emblem of the Collector Office, Pune

Collector's Office · Pune

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WhatsApp helpdesk व्हॉट्सॲप मदत केंद्र

This is exactly how the citizen-facing WhatsApp bot behaves on +91 90000 00000. Chat with it below — send a photograph of any letter and it will read it, route it to the right desk, register it under the WhatsApp channel and reply with a live tracking code.

Pune Collectorate Helpdesk

online · अधिकृत खाते

नमस्कार! जिल्हाधिकारी कार्यालय, पुणे — तक्रार निवारण सेवा. Welcome to the Pune Collectorate grievance helpdesk. Reply with a number: 1 — New complaint (send a photo of your letter) 2 — Track an existing complaint 3 — Ask a question / talk to the bot

10:59 am

What the bot can do

  • Read a photographed letter in any of the 22 scheduled languages, printed or handwritten.
  • Auto-route it to the correct department, section and officer.
  • Ask for the name and mobile number when the letter does not carry them.
  • Reply instantly with a tracking code and register it under the WhatsApp channel.
  • Push an update at every transfer, action and closure.
  • Answer plain-language questions and suggest the right branch.

Recent WhatsApp traffic

Messages the gateway has delivered to complainants

No WhatsApp messages yet.